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MERO

Legal

Terms

These terms apply when you buy from MERO on merojewellers.com or in the MERO app. By placing an order, you accept them.

1. Who we are

MERO is a trading name of House of Mero Jewellery L.L.C, a company registered in Dubai, United Arab Emirates (trade licence no. 1348872). Our contact details are in our contact information.

2. Buying from us

You must be 18 or over to place an order. Pieces are sold for your own use or as gifts, not for resale.

3. Your order

  • Your order is accepted when we send the order confirmation by email.
  • We may decline or cancel an order: if a piece is no longer available, if a price was shown in error, or if we cannot verify the payment. If we do, we tell you at once and refund you in full.

4. Prices

  • Prices are in UAE dirhams (AED) and include VAT.
  • Prices can change, including when the price of gold moves. The price shown when you place your order is the price you pay.
  • If a price was clearly shown in error, we contact you before your piece is made or sent. You can then confirm the order at the correct price or cancel it for a full refund.

5. Payment

  • We accept the payment methods shown at checkout: Visa, Mastercard, Apple Pay, Google Pay, Tabby and Tamara.
  • Payment is taken when you place your order.
  • Card details are handled by our payment provider. We never see or store them.
  • If you pay with Tabby or Tamara, their own terms also apply to your instalments.

6. Made to order

  • Most pieces are made for you in Dubai after you order. Work begins the day your order is confirmed. Delivery takes 10–15 days.
  • Each piece is finished by hand. Enamel is applied by hand and fired, and stones and diamonds are natural, so colour and pattern vary slightly from piece to piece and from the photographs.
  • Dimensions and weights on the site are approximate.

7. Delivery

Delivery is described in our shipping policy. The piece is your responsibility once it has been handed over.

8. Returns and cancellations

Returns, exchanges, cancellations and refunds are described in our refund policy.

9. Authenticity

Every piece is made in 18-karat gold, stamped 750. It is delivered with a certificate of authenticity signed by the goldsmith, recording the piece, its gold and its stones.

10. Care, polishing and repair

  • We polish your MERO pieces for life, at no charge.
  • Repairs are free for two years from delivery. After that, they are carried out at cost.
  • To arrange either, contact us. We send a prepaid pack within 5 days and return the piece within 14 working days.
  • This does not cover loss or theft, or damage from repairs or alterations made elsewhere.

11. Our designs and content

The MERO name and marks, our designs, photographs and text belong to House of Mero Jewellery L.L.C. They may not be copied or used without our written permission.

12. Our responsibility to you

  • We are responsible for loss you suffer as a foreseeable result of our breaking these terms. We are not responsible for loss that was not foreseeable, or for business losses.
  • Our total responsibility for an order is limited to the price you paid for it.
  • Nothing in these terms limits your rights under UAE consumer protection law, or our responsibility where the law does not allow it to be limited.

13. Your information

How we use your personal information is described in our privacy policy.

14. Changes to these terms

We may update these terms. The version on the site when you place your order is the one that applies to it.

15. Law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have jurisdiction.

16. Questions and complaints

Write to hello@merojewellers.com or message the concierge on WhatsApp. If you are making a complaint, say so. A named member of the team will reply the same business day.