Client care
Questions
- Is the gold real?
- Every piece is 18-karat gold, stamped 750.
- How long does delivery take?
- 1–2 days for pieces ready to ship, 10–15 days for pieces made to order.
- Is delivery free?
- Yes. Delivery across the UAE is complimentary, insured and handed over in person.
- Can I pay in instalments?
- Yes, with Tabby or Tamara at checkout.
- Is gift wrapping available?
- Yes, complimentary. Choose it in your bag and add a note.
- Can I return a piece?
- Ready-to-ship pieces within 7 days. Made-to-order pieces can be cancelled within 24 hours, then exchanged or credited.